FAQ

Questions, answered.

Everything you need to know about ClinicPH — pricing, features, PhilHealth, and data security. Can't find your answer? Email us.

Pricing & Plans

How much does ClinicPH cost?
Our monthly plans start at ₱649/month (Starter) and go up to ₱3,249/month (Clinic Pro). We also offer one-time license plans if you prefer no monthly fees. See full pricing at clinicph.health/pricing.
Is there really a free trial? Is a credit card required?
Yes — every new clinic gets a 7-day free trial with full access to all features. No credit card required. You can evaluate the system at your own pace and decide afterward.
Can I cancel anytime?
Yes. Monthly subscriptions can be cancelled at any time. There are no contracts or cancellation fees. Your data remains available for 30 days after cancellation for export.
What's the difference between monthly and one-time plans?
Monthly plans are recurring subscriptions (paid every month). One-time licenses are a single upfront payment for perpetual use, with an optional annual maintenance fee for updates. Choose based on your clinic's cash flow preferences.

Features

What clinic types does ClinicPH support?
Dental, OB-GYN, General Medicine, Aesthetic/Dermatology, and Multi-specialty. During signup, you select your clinic type — the platform then tailors features like tooth charting (dental), prenatal tracking (OB-GYN), or SOAP notes (general).
Does ClinicPH work with PhilHealth?
Yes. ClinicPH generates PhilHealth Case Form 1 through 4 (CF1–CF4), tracks claim status from submission to approval/denial, and supports the standard All Case Rate and Z Benefit package types.
Can my clinic accept GCash and Maya payments?
Yes. Both GCash and Maya are first-class payment methods in ClinicPH, alongside cash, card, bank transfer, and check. Each payment is logged with its reference number for tracking.
Does it handle Senior Citizen and PWD discounts?
Yes — the system automatically applies the 20% discount for Senior Citizens (detected from date of birth) and PWDs in compliance with RA 9994 and RA 7277. No manual calculation needed.
Can multiple staff members use it at the same time?
Yes. Each plan includes a set number of staff accounts (2 for Starter, 5 for Professional, unlimited for Clinic Pro). Each user has their own role (admin, doctor, nurse, receptionist, pharmacist, billing clerk) with appropriate access.

Technical

Do I need to install any software?
No installation required. ClinicPH is 100% cloud-based — you access it through any modern web browser (Chrome, Safari, Firefox, Edge) on any device (laptop, desktop, tablet, phone).
What happens if the internet goes down?
Internet connection is required for normal operation. However, any mobile data connection (even GCash-level signal) is sufficient — you can tether from your phone. For clinics in areas with unreliable internet, we offer on-premise license options that run on your local network.
Can it handle large amounts of data?
Yes. ClinicPH runs on professional cloud infrastructure (PostgreSQL via Neon) designed to scale. Even clinics with thousands of patients and years of records perform smoothly.

Data & Security

Is my clinic's data safe?
Yes. All data is encrypted at rest (database level) and in transit (HTTPS). Passwords are hashed with bcrypt. Access is role-based. We comply with the Data Privacy Act of 2012 (RA 10173) and have a Data Protection Officer you can contact.
Who owns the data I put into ClinicPH?
You do. Patient records, appointments, billing, and all content you add to ClinicPH remain your property. You can request a full data export at any time. We do not sell your data and do not use it for advertising.
What if I want to switch to a different system later?
You can export all your data anytime in standard formats (CSV, JSON). We believe in data portability — no lock-in. Upon cancellation, you have 30 days to download your data.

Setup & Adoption

How long does setup take?
Typically 10-30 minutes for a basic setup. The dashboard has an onboarding checklist that walks you through adding departments, services, staff, and registering your first patient. Most clinics are ready for real use within the same day.
Will my staff be able to use it without IT training?
Yes. ClinicPH is designed with a clean, modern interface similar to apps people already use daily (Facebook, Gmail). Most staff members are productive within an hour of first login. We also provide written guides and video tutorials.
Do you migrate data from my old system?
Not automatically, but we can help manually. If you have patient records in Excel or another format, we can guide you through importing them. Contact support@clinicph.health for assistance.

Support & Trust

Is ClinicPH a legitimate company?
Yes. ClinicPH is operated by Zadrach Caunca, a registered sole proprietor based in Antipolo, Rizal. We comply with the Data Privacy Act of 2012 (RA 10173) and BIR regulations for receipts.
What kind of support do you provide?
Email support at support@clinicph.health with response within a few business hours. Professional plan and above also get priority email support. For urgent matters, WhatsApp at +63 912 986 2812.
How do I get started?
Simply visit clinicph.health/signup and complete the 2-minute signup. Your 7-day trial starts immediately. If you prefer a guided walkthrough, email us to schedule a free 15-minute demo.

Ready to modernize your clinic?

Join clinics across the Philippines already using ClinicPH. Setup takes less than 5 minutes. No credit card required.